Refund and Return Policy – Techsuri
Effective Date: December 24, 2024

Welcome to Techsuri. We strive to ensure your satisfaction with our premium artwork. This Refund and Return Policy outlines your rights and responsibilities when making a purchase at https://techsuri.com. By shopping with us, you agree to the terms below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 14 days of delivery.
  • The item must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.
  • Custom or personalized orders are non-refundable, unless they are damaged or defective upon arrival.

2. Non-Returnable Items

The following items cannot be returned:

  • Custom or made-to-order artwork
  • Digital downloads
  • Gift cards
  • Items marked as “final sale”

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at info@techsuri.com with your order details and reason for return.
  2. Approval: Our team will review your request and provide instructions for return shipping.
  3. Ship the Item: Send the item to the address provided, ensuring it is securely packaged. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

4. Refund Process

Once your return is received and inspected, we will notify you via email. If approved, the refund will be processed as follows:

  • Refunds will be issued to the original payment method within 7-10 business days.
  • Original shipping fees are non-refundable, except in cases of defective or damaged products.

5. Exchanges

We offer exchanges for defective or damaged items under these terms:

  • Contact us within 14 days of receiving the product.
  • Provide photographic evidence of the defect or damage.
  • If eligible, we will ship a replacement at no additional cost.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us immediately by emailing info@techsuri.com with your order number and photos of the damage.
  • Techsuri will cover return shipping costs and offer a full refund or replacement.

7. Cancellations

Order cancellations are accepted under the following conditions:

  • Cancellation requests must be made within 24 hours of placing the order.
  • Custom or personalized orders cannot be canceled once production begins.

8. International Returns

For international orders:

  • Return shipping costs, including duties and taxes, are the responsibility of the customer.
  • Refunds will exclude any international shipping fees or import duties.

9. Contact Us

If you have any questions about our Refund and Return Policy, please reach out to us:

  • Email: info@techsuri.com
  • Phone: (319) 484-2913
  • Address: 202 W Cleveland St, Olin, Iowa (IA), United States

For more details, visit our website at https://techsuri.com.

10. Policy Updates

Techsuri reserves the right to update this Refund and Return Policy at any time. Changes will be effective immediately upon posting.

Thank you for choosing Techsuri. We are committed to delivering premium artwork and exceptional customer service.